Since Rob started work here in 1999, he has been an outstanding model of service, and he gives his all to every event or program he has been involved with over the years. He collaborates with individuals and groups to make sure their programs take place as smoothly and incident-free as possible; from meeting with clients in advance and the day of to help plan their events, to being available anytime, even after-hours, for help and advice with any situations. His wealth of knowledge and direction concerning technical and AV-related scenarios and the practical ideas he offers to improve the effectiveness and success of programs held here and elsewhere are invaluable. His keen insights are a superb resource to draw upon whenever needed.