Thanks a million, Jill. After multiple emails and phone tags, Jill was able to resolve the billing mystery. Because OIT has moved to a new system, invoices were no longer available and she (Jill) was able to access bills from the old system, email to me, and provide guidance on the new billing system. Thanks, Jill, for taking the time to go above and beyond to make reconciliation so much easier. Two thumbs up!!!